Forum Discussion

Aspirant

Feb 27, 2021

Unable to connect new RAX50 to internet

Cannot get internet connection on new RAX50. [Netgear tech was unable to help >3 hours] Am replacing a [working] old Linksys router. Am connecting to fiber service via wall plug. [no modem - cable ...

Christian_R

NETGEAR Employee Retired

Mar 02, 2021

Hello larrys1111,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.

https://www.netgear.com/support/contact.aspx

Christian

larrys1111

Aspirant

Mar 02, 2021

As I indicated in my post, Netgear support tech was unable to assist after more than 3 hours.
All new/old AC routers will connect to my ISP, no new/old AX r
outers will. ???