NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Unable to connect new RAX50 to internet
Cannot get internet connection on new RAX50. [Netgear tech was unable to help >3 hours] Am replacing a [working] old Linksys router. Am connecting to fiber service via wall plug. [no modem - cable ...
Hello larrys1111,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
As I indicated in my post, the Netgear support tech was unable to assist after more than 3 hours. ALL new/old AC routers will connect to my ISP, NO new/old AX routers will. ???
HI larrys1111,
May you send me a private message with your email address and case number(s) for me to better assist.
Thanks,
Christian
larana726@sbcglobal.net
Netgear case# 44236092
Hi larrys1111,
Thanks for the info. May you also send me a private message with your phone number and preferred contact time (including time zone) and I'll have support follow up on your case.
Regards,
Christian