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Forum Discussion

larrys1111's avatar
larrys1111
Aspirant
Feb 27, 2021

Unable to connect new RAX50 to internet

Cannot get internet connection on new RAX50. [Netgear tech was unable to help >3 hours] Am replacing a [working] old Linksys router. Am connecting to fiber service via wall plug. [no modem - cable ...
larrys1111's avatar
larrys1111
Aspirant
Mar 02, 2021
As I indicated in my post, the Netgear support tech was unable to assist after more than 3 hours. ALL new/old AC routers will connect to my ISP, NO new/old AX routers will. ???
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 03, 2021

HI larrys1111, 

 

May you send me a private message with your email address and case number(s) for me to better assist. 

 

Thanks,

Christian 

  • larrys1111's avatar
    larrys1111
    Aspirant
    Mar 03, 2021

    larana726@sbcglobal.net

  • larrys1111's avatar
    larrys1111
    Aspirant
    Mar 03, 2021

    Netgear case# 44236092

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Mar 05, 2021

      Hi larrys1111,

       

      Thanks for the info. May you also send me a private message with your phone number and preferred contact time (including time zone) and I'll have support follow up on your case. 

       

      Regards,

      Christian