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unable to login to the web interface of my Nighthawk 5400
I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface. At the login pr...
tholmes721 wrote:I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface.
At the login prompt I use the same userid and password I use on the mobile app, and continue to get a message that says access denied.
After a couple of attempts, it redirected me to a recover password option, entered the serial# of the router, put in a new password, and immediately upon trying to log in with that new password, get the same redirect page after what appears to be a successful login stating access denied. Went back to the mobile app, was prompted to log in, and used the new password with no issue, but still minimal config options.
I've tried chrome and edge with the same results.
Any advice?
What is the model number of your router? Something that starts with an R maybe? Look on the label. What is the brand name and model number of the device connected upstream between your router and the internet? Yes, it does make a difference as to what it is and how it is configured. It is best to connect a computer direct to your router via an Ethernet cable as opposed to Wi-Fi.
For the login issue, a couple of places to start:
https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-router
https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do
The user id is admin, all lower case and there is no option to change it to something else.
Thanks for the reply and question.
The router model number is RAX50v2
My laptop is connected to an unmanaged switch, which is then directly connected to the router, do you think that hop could have something to do with it?
I did see those KB's and went through them, and everything works like they say as far as using the routerlogin.net address and/or the 192.168.1.1 IP, except for at the login screen, even though I am confident I am using the correct password, I get a screen with the Netgear / Orbi / Nighthawk logos and a line that says "Access to the requested page has been denied."
tholmes721 wrote:Thanks for the reply and question.
The router model number is RAX50v2
My laptop is connected to an unmanaged switch, which is then directly connected to the router, do you think that hop could have something to do with it?
I did see those KB's and went through them, and everything works like they say as far as using the routerlogin.net address and/or the 192.168.1.1 IP, except for at the login screen, even though I am confident I am using the correct password, I get a screen with the Netgear / Orbi / Nighthawk logos and a line that says "Access to the requested page has been denied."
For test purposes, I would connect the laptop directly to the router via an Ethernet cable. I am presuming you have internet access when the laptop is connected through your unmanaged switch? Are you running Windows? If yes, which version?
Have you cleared the cache on your web browser?
Repeat question: What is the brand name and model number of the device connected upstream between your router and the internet?
citiot wrote:
Same thing here with rax50v2. Tried multiple browsers, multiple devices.
For the third time of asking, what modem/gateway/ONT that sits between the RAX50V2 and the Internet?
We ask that question because it makes a big difference to how the router responds to things like login requests, especially if that connection is through a modem/router.
citiot wrote:
firmware v1.1.4.28
You have the latest firmware.
