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unable to login to the web interface of my Nighthawk 5400
I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface. At the login pr...
Thanks for the reply and question.
The router model number is RAX50v2
My laptop is connected to an unmanaged switch, which is then directly connected to the router, do you think that hop could have something to do with it?
I did see those KB's and went through them, and everything works like they say as far as using the routerlogin.net address and/or the 192.168.1.1 IP, except for at the login screen, even though I am confident I am using the correct password, I get a screen with the Netgear / Orbi / Nighthawk logos and a line that says "Access to the requested page has been denied."
tholmes721 wrote:Thanks for the reply and question.
The router model number is RAX50v2
My laptop is connected to an unmanaged switch, which is then directly connected to the router, do you think that hop could have something to do with it?
I did see those KB's and went through them, and everything works like they say as far as using the routerlogin.net address and/or the 192.168.1.1 IP, except for at the login screen, even though I am confident I am using the correct password, I get a screen with the Netgear / Orbi / Nighthawk logos and a line that says "Access to the requested page has been denied."
For test purposes, I would connect the laptop directly to the router via an Ethernet cable. I am presuming you have internet access when the laptop is connected through your unmanaged switch? Are you running Windows? If yes, which version?
Have you cleared the cache on your web browser?
Repeat question: What is the brand name and model number of the device connected upstream between your router and the internet?
citiot wrote:
Same thing here with rax50v2. Tried multiple browsers, multiple devices.
For the third time of asking, what modem/gateway/ONT that sits between the RAX50V2 and the Internet?
We ask that question because it makes a big difference to how the router responds to things like login requests, especially if that connection is through a modem/router.
citiot wrote:
firmware v1.1.4.28
You have the latest firmware.
Unfortunately I had to go out of town for work and have not had the ability to pull the model # of my surfboard cable modem.
I will be home this evening to pull this, however it seems odd that my laptop connected directly to the Nighthawk would pass traffic out to the internet, and back in again to bring up the web interface on a 192.168.1.1 device does it not?
When I get home this evening, I will test out a direct ethernet connection to the Nighthawk and disconnect the LAN cable from the cable modem to insure this isnt happeneing and see if the login works and report back.
So it looks like my surfboard model is an 8200.
I tried disconnecting my nighthawk from the cable modem, and was able to successfully log in to the nighthawk with a browser.
As soon as I plugged the nighthawk back in to the cable modem, I went right back to the access denied message.
So I guess the next question is, do I need a static route command on my laptop to keep it from trying to route out and back for 192.168.1.1, or is there a setting on the nighthawk I missed that will block that from going out?
Edit: I also noticed that when I get the access denied message, the web address shows:
https://accounts-qa.netgear.com/error?redirectUrl=http:%2F%2F192.168.1.1%2Fgenie_redirect_SSO.htm&serial_num=5G018A7EA006BHowever the serial number in the link is not the serial number for my router. I tried putting my valid serial number in but that didnt work either.
Thanks!
tholmes721 wrote:
So it looks like my surfboard model is an 8200.
That does not look like a complete model number.
Is that SB8200? If so it is a basic cable modem. No router component to confuse the network.
Have you started things from scratch?
Reset the RAX50v2.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Then go through the correct startup routine. (You could try this without the reset to see what happens.)
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
When you get to the stage where you have to setup the router for your Internet service, go nowhere near the app. Do it with a web browser and the graphical user interface (GUI).
You will be back to the default setting for username (admin) and password (password).
When you are in there you can go back to the previous settings for the wifi SSID and password.
