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Forum Discussion
unable to login to the web interface of my Nighthawk 5400
I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface. At the login pr...
citiot wrote:
Same thing here with rax50v2. Tried multiple browsers, multiple devices.
For the third time of asking, what modem/gateway/ONT that sits between the RAX50V2 and the Internet?
We ask that question because it makes a big difference to how the router responds to things like login requests, especially if that connection is through a modem/router.
citiot wrote:
firmware v1.1.4.28
You have the latest firmware.
So it looks like my surfboard model is an 8200.
I tried disconnecting my nighthawk from the cable modem, and was able to successfully log in to the nighthawk with a browser.
As soon as I plugged the nighthawk back in to the cable modem, I went right back to the access denied message.
So I guess the next question is, do I need a static route command on my laptop to keep it from trying to route out and back for 192.168.1.1, or is there a setting on the nighthawk I missed that will block that from going out?
Edit: I also noticed that when I get the access denied message, the web address shows:
https://accounts-qa.netgear.com/error?redirectUrl=http:%2F%2F192.168.1.1%2Fgenie_redirect_SSO.htm&serial_num=5G018A7EA006B
However the serial number in the link is not the serial number for my router. I tried putting my valid serial number in but that didnt work either.
Thanks!
tholmes721 wrote:
So it looks like my surfboard model is an 8200.
That does not look like a complete model number.
Is that SB8200? If so it is a basic cable modem. No router component to confuse the network.
Have you started things from scratch?
Reset the RAX50v2.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Then go through the correct startup routine. (You could try this without the reset to see what happens.)
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
When you get to the stage where you have to setup the router for your Internet service, go nowhere near the app. Do it with a web browser and the graphical user interface (GUI).
You will be back to the default setting for username (admin) and password (password).
When you are in there you can go back to the previous settings for the wifi SSID and password.
I had same issue. Support said to reset modem. They said that logs fill up and cause issues making device somehow think that local computer is a threat. That fixed it
citiot wrote:
I had same issue. Support said to reset modem. They said that logs fill up and cause issues making device somehow think that local computer is a threat. That fixed it
That sounds like the dreaded DoS Attack syndrome.
The log lists things that are not such thing. False positives, in tech speak.
Netgear is in the middle of changing firmware to prevent those false positives. It may never get round to that for many older devices, so it is worth turning off that bit of the logging service.
I'm not convinced that this would help tholmes721 who seems to have a different problem.