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Forum Discussion
unable to login to the web interface of my Nighthawk 5400
I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface. At the login pr...
citiot wrote:
I had same issue. Support said to reset modem. They said that logs fill up and cause issues making device somehow think that local computer is a threat. That fixed it
That sounds like the dreaded DoS Attack syndrome.
The log lists things that are not such thing. False positives, in tech speak.
Netgear is in the middle of changing firmware to prevent those false positives. It may never get round to that for many older devices, so it is worth turning off that bit of the logging service.
I'm not convinced that this would help tholmes721 who seems to have a different problem.
Perhaps not, but its an easy thing for me to test next!
Thanks all for the feedback so far
Rebooted the Arris SB8200 modem, and the nighthawk router, waited for both to come back up, and tried again with unfortunately the same error:
"Access to the requested page has been denied."
and a URL with a serial number that does not match my device:
I went over to the my netgear page and noticed my router wasnt listed, which I could have sworn I registered when I bought it, because from the mobile app it says device registered, but when I attempted to add it to the my netgear page it says my serial # is registered to someone else?
Sent an email to netgear support, but no response so far.
I guess my last resort is going to be a factory reset to see if that resolves the issue
tholmes721 wrote:
I guess my last resort is going to be a factory reset to see if that resolves the issue
Last resort?
It is usually the first thing to try and will be the first suggestion from Netgear's support team.
If you have access to the GUI you could start with this:
Then of the reset doesn't solve the problem you have the old settings to fall back on.
tholmes721 wrote:
I went over to the my netgear page and noticed my router wasnt listed, which I could have sworn I registered when I bought it, because from the mobile app it says device registered, but when I attempted to add it to the my netgear page it says my serial # is registered to someone else?
Unfortunately, there are various "registration" options. Registering your device on MyNetgear is not necessarily the same as registering its on the Anywhere Access cloud system. And registering for this community can be yet another set of login details.
Any progress on this?
Did the factory reset work? This fixes this issue on this version of FW:
tholmes721 wrote:
Rebooted the Arris SB8200 modem, and the nighthawk router, waited for both to come back up, and tried again with unfortunately the same error:
"Access to the requested page has been denied."
and a URL with a serial number that does not match my device:
I went over to the my netgear page and noticed my router wasnt listed, which I could have sworn I registered when I bought it, because from the mobile app it says device registered, but when I attempted to add it to the my netgear page it says my serial # is registered to someone else?
Sent an email to netgear support, but no response so far.
I guess my last resort is going to be a factory reset to see if that resolves the issue
