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dagmitchell's avatar
dagmitchell
Follower
Jul 23, 2020

Unable to register my product serial number already registered to another customer

Hi.  

 

I hope somebody can help me.  I've tried registering my brand new RAX200 router but I get a message saying "The serial number is already registered to another customer....". This cannot be as I purchased it brand new and still factory sealed!

 

What can I do?

 

Thank you!

1 Reply

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 24, 2020

    Hello dagmitchell, 

     

    Please contact our Customer Care at customer.service@netgear.com and provide them with your email address, serial number, and proof of purchase. 


    Regards,

    Christian