Forum Discussion

Aspirant

Oct 23, 2024

Solved

Unable to sign into netgear account for router config

New AX5400. When I go to the IP address of the router and complete the admin credentials, I'm prompted to (unnecessarily, by the way) log into my Netgear account. Every time I attempt to, I get a me...

FURRYe38
Oct 23, 2024
Ok seems to have been introduced with this version of FW. We've made NG aware of this. No idea if or when next FW will be forth coming with a fix. Only way I found to get around that was factory reset and setup from scratch with a wired PC and web browser:

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

FURRYe38

Guru - Experienced User

Oct 23, 2024

What FW is loaded on the system?

FYI:

https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/New-RAX41-42-43-50-54-V2-Firmware-Version-1-1-4-28-Released/m-p/2363771/highlight/true#M37956

dave31175
Aspirant
Oct 23, 2024
V1.1.4.28_2.1.26
- FURRYe38
  Guru - Experienced User
  Oct 23, 2024
  Ok seems to have been introduced with this version of FW. We've made NG aware of this. No idea if or when next FW will be forth coming with a fix. Only way I found to get around that was factory reset and setup from scratch with a wired PC and web browser:
  
  https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
  - dave31175
    Aspirant
    Oct 23, 2024
    I have set it up with a wired computer, and it it working, but in order to access the setup for any tweaks I have to disconnect the internet connection. I can't even check for FW updates because as soon as I plug the internet back in and click on anything, it forces the netgear account login which fails consistently.
    
    I appreciate your responses. It's just a frustrating situation and has certainly soured my opinion of Netgear...