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Forum Discussion
Unable to update RAX80 Firmware, continued
I was asked to start a new threat, but I"m experiencing the exact same issue as this... https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Unable-to-update-RAX80-Firmware/m-p/1870828#...
WowMeEvents wrote:I was asked to start a new threat, but I"m experiencing the exact same issue as this...
I've also tried everything suggested in the above thread.
I've tried macs, PCs, upgrading, downgrading, uploading through the web interface, selecting a local copy of the firmware, resetting through the web interface, resetting through the button on the back. Nothing works.----what errors is it giving you? where is it failing? this helps more than just saying "it won't take". What's happening because we aren't there to see it. Take screen snips or better describe where/how/whats going on. There's multiple ways to update and describing how its failing in each is needed.
Helps me to help you.
I am outside the support ticket window and premium support doesn't make sense for this issue.
what errors is it giving you?
It does not give me an error message.
where is it failing?
It is not 'failing'. It goes through the update process like I assume it should, but at the end (after the reboot), the firmware still shows the same version.
this helps more than just saying "it won't take". What's happening because we aren't there to see it. Take screen snips or better describe where/how/whats going on. There's multiple ways to update and describing how its failing in each is needed.
From what I understand, there are only two ways to update firmware (which technically is 'multiple') - 'check' or 'browse'. Is there another?
I've tried both. Neither one actually updates the firmware. It looks like it's updating the firmware, but it doesn't actually update it.
Helps me to help you.
I appreciate your help. What else can I tell you?
Which version are you trying to manually upgrade to?
Not auto-update. but manual.
where you download the firmware, extract it, and then install it.
Make sure to do it over a hardwired connection for the best results. I'd also recommend resetting the router before you start. reason why is youre on a version thats 6 versions out of date. so do a factory reset-then upload the firmware.
Page 99 in the manual walks you throught the update. Again, make sure to extract it. many make that error.
Yes, I know you can't update with a zip.
