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Forum Discussion
Unable to update RAX80 Firmware, continued
I was asked to start a new threat, but I"m experiencing the exact same issue as this... https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Unable-to-update-RAX80-Firmware/m-p/1870828#...
I tried tftp multiple times and it looks like it's doing something, but then comes back with 'connect request failed'.
I also tried this way...
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
It looks like it's trying to start, but the progress window never appears.
I tried this on multiple ports on the router with the same result.
Every reset requires reentering my security questions. I'm growing real tired of that part of the process.
Any other ideas before I give up?
Command Prompt Screen Shot with failure
the tftp you linked to was the client version.
did you follow this one?
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
and you enabled tftp? (that's key too)
as well as make sure you follow it exactly.
can you ping your router from the command prompt?
If you're able to log into it from the browser, it should be ping-able.
WowMeEvents, perhaps it would be helpful to use a Command Prompt window with administrative privileges for the tftp procedure?
the tftp you linked to was the client version.
I know. I tried both.
did you follow this one?
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
Yes. That's the one you sent me and that's the one I tried first.
and you enabled tftp? (that's key too)
Yes
as well as make sure you follow it exactly.
I did.
can you ping your router from the command prompt?
Yes
If you're able to log into it from the browser, it should be ping-able.
I can do both.
Post 15 has a screenshot of the command prompt window showing error messages.
Any other ideas?
It should still be within warranty. You can try rma'ing it through support.
I've never had a router that you could boot and access into not be able to do tftp.
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
During the process in the link above above...
7. Turn router OFF for 10 seconds.
8. Hold down the reset button on the back of router with a paper clip.
9. Power ON the router while holding down the reset button.
10. Watch the Power LED. It starts with an orange color, and then start flashing.
11. Count at least 10 flashing power LED and release the reset button.
As soon as I release the reset button, the router reboots. That's when I hit enter on the tftp command.
12. Press Enter to execute the TFTP command. Wait for a few minutes (be patient, do not reboot the router). When the upload is successful, the Power LED will turn solid. The rest of LED’s on the router will also turn ON indicating that the router has booted up properly.
So the tftp command is attempting to flash the firmware during a reboot? That doesn't make sense to me.
As another data point, after releasing the reset button in step eleven and the router reboots, the power light starts solid orange and does not ever blink. It finall turns white when the router is fully booted up.
Does any of that help? Because I don't have any of the paperwork for this one, so I doubt an RMA is possible.
Try doing a 30/30/30 reset. what that is is this:
1. while powered on, push and hold reset for 30 seconds.
2. power it off all while holding reset. continue to hold for 30 seconds
3. power it back on while still holding reset. continue to hold for 30 seconds.
see if that factory resets it. Immediately after it boots. try downgrading the firmware 1 version or upgrading 1 version.
If that doesn't work, you can also try using nmrpflash.
When you say 'Immediately after it boots', do you mean when the power light turns white, then press enter on the tftp command?
WowMeEvents wrote:When you say 'Immediately after it boots', do you mean when the power light turns white, then press enter on the tftp command?
I mean after the 30/30/30. See if it actually resets to defaults. If it does, don't setup anything. Log into the router and then try the downgrade/upgrade process.
How do I know if it actually reset to defaults? Is there an indicator?
I'm not sure what you mean by 'don't setup anything'. If I'm logging into the router through the web interface, I select 'manual setup', then it makes me set a password and two security questions before it lets me into the interface. That's the only 'setup' I do.
I did the 30/30/30 thing a few times. Each time, I tried a different firmware file. I tried it from the web interface and I tried it from the command line. Same results.
WowMeEvents wrote:How do I know if it actually reset to defaults? Is there an indicator?
I'm not sure what you mean by 'don't setup anything'. If I'm logging into the router through the web interface, I select 'manual setup', then it makes me set a password and two security questions before it lets me into the interface. That's the only 'setup' I do.
I did the 30/30/30 thing a few times. Each time, I tried a different firmware file. I tried it from the web interface and I tried it from the command line. Same results.
I'm not sure why its not updating and why its not allowing you to force the update using tftp.
If its working, i'd keep using it. maybe a it'll take the next update.
