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Forum Discussion
Unable to upgrade RAX50 firmware
Unable to upgrade RAX50 firmware from version 1.0.12.120 to version 1.0.16.132 Please see attached error message!
Hi - thanks for your response. Following the manual update process did not help! I am still getting “update error” with iOS app and with my laptop using router login.net the update finishes with the reboot, but the firmware version does not change. I am attempting to upgrade from version 1.0.12.120 to version 1.0.16.132.
What browser are you using on the laptop? Try MS Edge or Firefox?
Might try a factory reset with the router disconnected from the ISP modem or ONT. Get thru the setup wizard, then go in and load the FW file.
Be sure you are unpacking the FW file from the .zip file first.
- Using Chrome! It’s happening with Nighthawk app as well!
- Good evening. I am using Chrome. I switched to MS Edge and got the same result! I also followed your steps outlined in your message and nothing changed. I get Update Error when using Nighthawk app and manual update seem to go through okay. But after reboot, when I run the version check with Ethernet connection it shows no change to the router firmware from before firmware update and after…. Any other ideas or direction would be much appreciate. I noticed that I am at least 30+ security updates on my router because of the inability to run updates on my router….