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Forum Discussion
pjackel
Jun 23, 2020Tutor
Using SmartConnect on Nighthawk RAX80
In re using SmartConnect on the Nighthawk RAX80: If the original name of my 5G network is not the same as that of my 2G network, will devices that are already "attached" to the original 5G network au...
- Jun 23, 2020
No.
If you're original name was***** for the 2g and ******5g for the 5g and you turned on smart connect and it just went to ***** that was the name of the 2g
then you'd need to go into the devices connected to the 5g and reassociate them to the new ssid.
plemans
Jun 23, 2020Guru - Experienced User
No.
If you're original name was***** for the 2g and ******5g for the 5g and you turned on smart connect and it just went to ***** that was the name of the 2g
then you'd need to go into the devices connected to the 5g and reassociate them to the new ssid.
pjackel
Jun 23, 2020Tutor
Thanks for the clarification. When this router works as it's advertised to, there is nothing better. We've seen faster speeds than those with any of our previous routers. Unfortunately, I have also never had more difficulty configuring a router so that it does work properly. I have had to reset to factory settings and start from scratch at least three times in less than two weeks. I appreciate your help!
- plemansJun 23, 2020Guru - Experienced User
What firmware were/are you on?
I know the RAX devices get frequent updates and sometimes old settings cause issues. That's where the reset helps out.
Reason why is these devices were so new when they were released that the wireless AX spec wasn't even finalized at that time.
- pjackelJun 24, 2020Tutor
My firmware appears to be up-to-date, but thanks for suggesting that I check it.
- plemansJun 24, 2020Guru - Experienced User
I didn't suggest you update. i asked what version you are currently on. A number helps because "the latest" changes as well as people use these for reference if they have issues or if the firmware team is watching this.
And then I was just going over the fact that with new devices like this, a reset can help.
Occassionally people actually need to downgrade from "the latest" as the most current can introduce new issues.