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Forum Discussion

racess53's avatar
racess53
Aspirant
Dec 03, 2020

VOIP no internet connection

When I connect the new AC1600 my voip phone indicates no internet connection. When rehookup my old netgear N300 all is good.
plemans's avatar
plemans
Guru - Experienced User
Dec 03, 2020

Is it all devices with that issue or just the VOIP device? 

What modem/gateway is it connected to? 

firmware on the router? 

racess53's avatar
racess53
Aspirant
Dec 03, 2020
To both the voip phone and computer hooked into the Ethernet port. Modem provided. By internet provider WispWest which is connected to a dish on front of house. Router is brand new today so not sure about firmware.