NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mnhim001
Jan 16, 2024Aspirant
VPN passthrough not working
Hi, I have the Netgear Router RAXE500 and have VPN set up and have been using it since the day I got it. Just recently, when connected to the VPN, I don't get any Internet or local access pass t...
- Jan 19, 2024
mnhim001,
I reverted back to V1.0.12.96_2.0.45 and the VPN is now working properly...
You might want to give that a try before jumping through a bunch of hoops for Netgear support...
mnhim001
Jan 19, 2024Aspirant
What is the issue that they have given to you?
jericonst
Jan 19, 2024Aspirant
Hi mnhim001, Netgear support spent almost 2 hours trying to fix my issue before I had to leave the phone call... They took my phone number and said that they would call back and I haven't heard from them yet.
Also, I am discussing the problem with Netgear support over email. No resolution there either.
I did find this: https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/RAXE500-VPN-missing-client-key/m-p/2349043
I think I may try to revert to the older firmware today to see if the latest firmware is the cause of the broken VPN. It would be nice to hear from Netgear support on this sooner than later...