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Forum Discussion
WARNING.....Nighthawk 12-Stream AX12 Wifi 6 Router (RAX200) - AX11000 Tri-Band
I have for the past 10 weeks or more been in a one way battle with Netgear support. I bought the AX12 Wi-Fi 6 router (RAX200)- AX11000 Tri-Band on the 10th May, delivered 13th. Around early Ju...
Message received today 18th September 2020 from Netgear.
Dear Les,
Good day!
We would like to provide you a resolution for this concern. As a one time courtesy, we will provide you a refund but we would like to get a guarantee from you that you will send the unit back once you receive the credit.
Please reply to this message saying “I confirm and agree to proceed with the request as stated”.
We appreciate your time and thank you for contacting NETGEAR.
Regards,
Maurene Pramoso
Customer Care Advocate
NETGEAR Inc
My response to the message dated 18th September 2020 from Netgear.
Hello Ms P and thank you for your message.
Of course I will return your product once the amount of £409.99p had been credited to my Santander Mastercard number ???? ???? ???? ???? from which it was originally used to purchase the router, what could I possibly do or want with something that does not work except throw it in the rubbish bin.
As I have previously told you that most of my house is Alexa and smart Wi-Fi controlled and I have through your obstinance in this matter had to buy another router only this time from TP-Link an “Archer AX11000 Wi-Fi 6” and at the moment, it is working fine without constant dropouts of the 2.4Ghz Wi-Fi but, only time will tell.
As requested of me over the telephone last week (which I refused then) you can arrange for the router to be collected by a courier, I will have it all packed away in its’ original box ready for collection. No valediction, EssexAcDC.