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Forum Discussion
Brancy51
Jul 12, 2020Aspirant
When I use my Nighthawk app, it shows my router as "offline" connected locally". But I can search
When I use my Nighthawk app, it shows my router as "offline" connected locally". But I can search and use the web fine.
michaelkenward
Jul 14, 2020Guru - Experienced User
Brancy51 wrote:
When I use my Nighthawk app, it shows my router as "offline" connected locally". But I can search and use the web fine.
What says ofline and where?
It may may be that you are offline from Mynetgear, the Internet "tunnel" that connects you to Remote access on the router.
Then there is the possibility that it is something like ReadyCloud.
This is all just theory in my part based on the lack information and the many different possible causes of these symptoms.
Brancy51
Jul 14, 2020Aspirant
The message was in the top right corner of the router screen on the iPad Negear App. Unfortunately, I couldn't let me household go without a solution for days. Right now, the Nighthawk is collecting dust in the attic. And Optimum's deceptive sales tactic has disrupted my Plan A. Altice said they would just give me a wireless cable box. Instead they showed up with a new combined router/modem. I'll see how this works. Maybe I'll try to setup Nighthawk as a secondary router.
I appreciate the help, but we're not going to be able chase this one down to resolution.
- michaelkenwardJul 15, 2020Guru - Experienced User
Brancy51 wrote:
Maybe I'll try to setup Nighthawk as a secondary router.
I appreciate the help, but we're not going to be able chase this one down to resolution.
That won't work. You need tp put the Nighthawk thing into wireless access point mode. Or work out how to bypass (bridge) the new modem/router from your ISP.