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Forum Discussion
Why doesn't Attached Devices have 6G for a Connection Type?
I'm new to Netgear - is there something I'm supposed to enable? In the Nighthawk app the 6G connection type / band is just absent; in the web interface it is represented by "--". Is it a bug? I...
jdbyyc wrote:I'm new to Netgear - is there something I'm supposed to enable?
In the Nighthawk app the 6G connection type / band is just absent; in the web interface it is represented by "--".
Is it a bug? If so, where can I see the bug reports? (I tried searching but didn't find anything.)
Thanks!
Your RAXE500 does indeed support the 6 GHz Wi-Fi band.
The smart connect feature does not always select the highest frequency band. Depends on the device you are connecting.
The Netgear mobile application has lots of holes/bugs. You might check the Netgear support community specifically setup to cover the mobile application.
Here is the link: https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps
This issue is the Nighthawk app and the web interface. So it would seem to be a value that isn't populated and therefore unable to the UI of both.
Have you set up the 6Ghz SSID name on the RAXE for a custom SSID name? Does the Apple device see this SSID name?
Be sure to disable Mac Address randomizer on the Apple device for the connection.
I enabled Smart Connect and all three bands are under the same SSID.
By default the "Private Wi-Fi address" is set to Fixed (and that's what the setting was at) not randomized (or "Rotating" in Apple speak). I turned the setting to Off and the behaviour is the same - no label in the Nighthawk app and "--" in the web interface even though the device is indeed connected to a 6Ghz channel. Oddly, in both the app and the web interface the icon changed from a laptop to a computer.
It now throws a Privacy Warning in the settings so will be returning it to Fixed.Looks like this thread is relevant to the discussion here: https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/RAXE500-Apple-and-Wi-Fi-6E/td-p/2345920
Maybe the latest firmware - V1.2.13.100_2.0.54 - now does support Smart Connect across all three bands (as desired by Apple devices) but there are some bugs in the implementation? One of which is that 6G isn't a value captured for connection type which is then available to the UI in the app and web interface.
