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Forum Discussion
Why is my new router saying every site is unsafe?
I just installed a new RAX10, which was a pain to install, unlike other routers I have owned. Now, it is finding every new site that I try to visit is unsafe. When I say proceed anyway, it has been t...
thetechlady wrote:
Now, it is finding every new site that I try to visit is unsafe.
Your router isn't likely to get in the way of your browsing. A more likely source of this intrusion is the browser you use, or possibly your operating system. Tried a different browser?
What is the exact message that you see?
When I say proceed anyway, it has been taking me to the router sign-in. When I sign in, I am presented with ads for Netgear support for about $79.
That is suspicious. What are you asked to sign into? The address?
What is this $79 supposed to provide? Netgear does try to push its Armor security service, but that isn't something that you should see in normal operation. It can get in the way when you try using the Nighthawk app for the first time.
:
I just installed a new RAX10, which was a pain to install, unlike other routers I have owned.
That is also not typical and makes me suspect that something went wrong when you set up this thing/
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
MichaelKenward,
Thanks for your reply. In answer to your questions:
--This was happening with Firefox, Chrome and Edge, in other words, every browser I have. Apparently, I have to see the ad once (so far), then it doesn't appear again. I have gone through it with Firefox and Chrome, but not yet with Edge.
--The exact message (as best I remember) is "Unsafe site. The site is using a certificate that is expired or not current." Then I can either "Go back" or "Advanced", which gives me the option of taking a big chance by going to "dangerous" site, such as mozilla.org."
--When I choose to proceed, I see an ad for the Netgear ongoing support. I don't remember the exact URL, but it included netgear.com. The ongoing support also was marketed to me by the tech who walked me through the installation.
--I don't have the firmware number, but I have whatever downloaded as soon as I had the router operational at about 2 p.m. PDT on Monday, October 24. It happened on its own.
--The modem in front of it is a DOCSIS3 modem by Arris. I don't use the modem provided by Spectrum because they charge for it.
Hope this answers your questions.