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Forum Discussion
Why is WiFi dropping several times a day? AX8 is very unreliable
I am about at my wits end with this Netgear AX8. I am noticing Wi-Fi connections drop quite frequently. Not just on one device, but multiple devices. I work on remote virtual desktops (VDI sessio...
Turning off QoS now. Will monitor it.
I originally turned QoS on, only because the lag with my mouse cursor in my VDI session was such that I thought my laptop was getting throttled over WiFI or....something.
The only way I can reproduce the issue with the mouse lag in a VDI session is to intentionally consume all upload bandwidth. thought that with everyone in the house working and online; I needed to manually set my main work device to a status of "highest" for QoS.
I would love to keep Smart Connect on. In theory; it should provide the device the best frequency to hop on given its RSSi. I like to think this is a good feature, but recognize how it can be poorly implemented. If the disconnects continue, I absolutely will try this.
I checked the router firmware and supposedly I am on latest firmware release. I will log a case with netgear tonight when I have more time (they only have 90 day support...?)
If I can't get the issue resolved; I absolutely must return the device. It is impacting work in a significant way.
For the netgear employees who read this; I must reiterate just how poor of a user experience this is. Netgear is supposed to be an established brand in consumer network communications products; I haven't had such a poor experience with a consumer product since I was forced to format a Windows 2000 machine due to messed up Razer Boomslang drivers that rendered the machine unbootable.
I knew I should have bought the Ubiquiti Unifi Dream Machine, or the Amplifi Alien WiFi AX router if I insisted on having AX support........
I read the forum here and saw the complaints; thought to myself how bad can it be? And today I stand here saying; oh it can be bad, ...real bad. 17 million americans have lost their jobs in the last 3 weeks. Millions are working from home and depending on their routers to be productive at work, and Netgear is like...oh you still have a job? Hold my beer........
For buyers on the fence; stick with your AC routers, or just.....try something different.
KzooQdobaFan wrote:Turning off QoS now. Will monitor it.
I originally turned QoS on, only because the lag with my mouse cursor in my VDI session was such that I thought my laptop was getting throttled over WiFI or....something.
The only way I can reproduce the issue with the mouse lag in a VDI session is to intentionally consume all upload bandwidth. thought that with everyone in the house working and online; I needed to manually set my main work device to a status of "highest" for QoS.-----You might have to run QoS with an upload of only 20mbps and running VDI's. But just be aware it can reduce your 400mbps download speed. sometimes the hit to the max download is worth it for your upload needs.
I would love to keep Smart Connect on. In theory; it should provide the device the best frequency to hop on given its RSSi. I like to think this is a good feature, but recognize how it can be poorly implemented. If the disconnects continue, I absolutely will try this.-----good plan. It works great for the average user but the power user sometimes has to disable it.
I checked the router firmware and supposedly I am on latest firmware release. I will log a case with netgear tonight when I have more time (they only have 90 day support...?)----correct on the 90 days of free support. Try to manually upgrade firmware. You can download it, extract it, and manually upgrade The update server isn't always on the latest version. i think netgear puts out newer firmware for those who manually update to make sure there aren't any major issues. Don't quote me on this as its just my personal beliefs.
If I can't get the issue resolved; I absolutely must return the device. It is impacting work in a significant way. did your old device have issues?
For the netgear employees who read this; I must reiterate just how poor of a user experience this is. Netgear is supposed to be an established brand in consumer network communications products; I haven't had such a poor experience with a consumer product since I was forced to format a Windows 2000 machine due to messed up Razer Boomslang drivers that rendered the machine unbootable.----Rare to find an actual employee on here. Its mainly members of the public helping others out. And again, the call center is overwhelmed. Vast amounts of people had to transition from office work to working from home. And many found their home situations not up to the task. And so: increase in calls in a period where call centers have restricted works. The perfect storm.
I knew I should have bought the Ubiquiti Unifi Dream Machine, or the Amplifi Alien WiFi AX router if I insisted on having AX support........
I read the forum here and saw the complaints; thought to myself how bad can it be? And today I stand here saying; oh it can be bad, ...real bad. 17 million americans have lost their jobs in the last 3 weeks. Millions are working from home and depending on their routers to be productive at work, and Netgear is like...oh you still have a job? Hold my beer........
For buyers on the fence; stick with your AC routers, or just.....try something different. I'd agree with the stick with AC statement. The AX spec is still a bit sketchy. I've got 2x AX routers (netgear and arris) at home right now and keep going back to my Orbi AC setup due to consistent performance and coverage.