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Forum Discussion
Pamdane
Sep 24, 2021Aspirant
Wi-Fi signal low
My Wi-Fi signal is getting lower and lower over time. Warranty just ran out, bought unit 5/2021. Hard wired to modem, my 1 gig download speed tests at 800, give or take based on date/time of day....
Pamdane
Sep 24, 2021Aspirant
To clarify; Arris modem, new 5/2021, highest rated model. Wi-Fi test was on an iPad Pro, 5 feet from modem, which is 2 feet from router, no obstructions, and router is set to optimize band- 2.4 and 5.0 x2. I do have a splitter for TV and accessories. They are turned off when not in use, and when speed test is run. They are also hardwired to router when in use. I have no neighbors in front or behind me, but do have a few on either side. I have a below ground cable line to the house for internet, run last year, so it is new(hardwired results prove its not the cable, and eithernet to router prove its not the modem). All eithernet cables were replaced 5/2021 as well.
- plemansSep 25, 2021Guru - Experienced User
Like Razor512 put, you didn't give us much about your device.
1. what router do you have?
2. what firmware is on it?
3. what arris modem is it connected to?
- PamdaneSep 25, 2021Aspirant
I put the models in, but they are not showing?
router is ac0800modem is Arris sb8200
- Razor512Sep 25, 2021Prodigy
For the model, it needs to be the product model and not the wireless class. For example the RAXE500, RAX200, RAX120, RAX80, RAX50
Or for older deivce mdoels such as the R7800.