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Forum Discussion
WiFi 5G dropping on RAX80
I got a new AX8 router, updated FW to the latest, rest to factory status, QOS disabled, AX enabled, set 5G channel to 161 and also tried 36, noticed two issues: 1. Fan is noisy 2. 5G radio drops aft...
Having the same issue on my Nighthawk R7000
i have the same issue. wifi 5g keeps droping. 2.4g still works
I have had the same problem. Updated to latest (Europe 1.0.2.76) and made a factory reset. Now it has been working flawlessly a whole week.
/Johan
Update!
The problem has not gone away. The router still looses 5G signal very 8-9 days (N still work). Lost it this morning made a reboot and will now count the days until I loose the signal again. As before a reboot fix the 5G signal.
/Johan
Update 2
I have also had problem with the speed on the ethernet connection from router to computer. Have a fiber connection 1000/100 and after a while it drops to circa 500 although the router speed check says circa 950 from provider to router. Tried to toogle QoS on and off - as suggested in the forum - get the correct/usual speed, circa 950, but the problem comes back after a couple hours or a day. Saw a another post on the forum that recommended to activate QoS and leave it on when you have the new firmware 1.0.2.76. Since I have had QoS enabled constantly last two weeks I get speeds between 600-900, and I have not (yet) lost 5G signal (I also use a local Swedish NTP server, not Netgear's).
/Johan
Anyone else having luck with the European .76 update?
I'm having fluctuated wifi signals - changed channels helped a little but now my 2.4g is wack.
Thinking of returning it if I can't fix it.
- How do you get European version installed on US models?
Well ignore that it's European (I just read from some other post that the update was for that region) - it's available if you do a search for it.
"RAX80 firmware" and the latest one is the .76 - and not the .70 which is what the device will say is the latest one.
- I'm guessing the lack of "all my issues are solved" posts for this update (76) would suggest that all of them still exists in this version.
There was nothing in the release notes which would indicate improvements for smart connect, 5g/2.4g dropouts & several users posts that their lan issues weren't solved.
The same for all the other updates since 46 or 50.
They were all just minor tweaks for localisation.
I downloaded it just before the "work from home" rules were imposed so couldn't risk having something like this in my network to test it out.
However for me even if it did work, the complete lack of any kind of support or willingness to even acknowledge the issues from Netgear can only make me suggest sending it backwhile you can is the only sensible option. Update 3
Today I lost my 5G signal again (worked appx three weeks). Made a reboot of the router trough the app (since N signal still works) and the 5G signal is back. Anoying...
/Johan
Problem resolved today - I elevate the router from the floor, plus contact support and they change the communication port to the last one. (116). Done!!!!
- What’s communication port 116?
My fault - I did it too fast...
- Go to Basic on your Router configuration
- On the 5G section, select:
- Channel 161 - Up to 1200Mbps
You will be ok Goodd luck!
- Sorry, this will not resolve the issue. Wait for a week and report the results back.
I used NetSpot on my mac to observe the wifi sgnal at 25' from my router and noticed frequent drop of 5G signal. Following are thje details:
1. 2.4G, Channel on Auto 1200
2. 5G, Channel 161 @2400
Trying to attach a screenshot of 5G dropping signal which recovers in a minutes time.Any idea why it happens only on 5G signal whereas 2.4G remains steady.
- I changed the channel setting of 5G to channel 161@1200 and tried to monitor 5G WiFi on NetSpot. Surprisingly there was no WiFi drops on 2 hr trial. I noticed that network speed dropped to 110 mbps from earlier of 220 mbps at 25’ distance from the router.
I switched back to ch 161@2400 mbps and speed came back to 220mbps and so far no 5G signal drop.
Conclusions:
1. There is something definitely wrong with hardware or software of this router that it starts dropping 5G WiFi at regular intervals.
2. You get best speed at ch 161@2400mbps
3. In case router is misbehaving, it may be worth setting 5G setting to ch 161@1200mbps and then revert back to ch 161@2400mbps. - Thanks!
I will do that change and confirm the results. Problem didnt' get solved fully, though frequency of occurrence reduced
There is definitely a problem with RAX80. When I can see it clearly, I suppose Netgear designers too can see it too. 2.4G signal is so solid but 5G signal drops and recovers. There could be a simple fix for it but designer need to go deep into firmware.
- I’m seeing much better performance now I have the latest firmware 92
New firmware today (1.0.3.102), worth updating? Currently I use 1.0.3.98.
/Johan
- I updated to 102 and see no issues yet Will report if see anything.
- 5G went down just in a day with FW 102. It appears FW 98 was better. I will watch for few more days before reverting back to 98.
Update, the router has worked flewlessly last months, no dropps at all or other problems. I use 1.0.3.106.
/Johan
Update 2
Seen on the forum that there is a problem with RAX80, QoS and ethernet download speed over 500 mbps. I have noticed the same. I have a fiber connection with 1000/100. When I check the speed without QoS a get a download speed of ca 915-950 mbps but is usually drops in a couple of days/week to around 500 mbps. Turned on QoS and the speed dropped to 850 mbps - 450 mbps. At the moment I use QoS and when I today tested the speed from router with Speednet it was ca 660 mbps, disapointing. I also checked the speed from my browser (ethernet connected MacBook Pro with Safari) with a Swedish service (bredbandskollen.se) and the speed was ca 500 mbps. Disabling QoS didn't have any effect (seems you have to do a factory reset to really turn it of since a reboot dosen't seem to do the trick anymore). Really anoing... Got a tip from a work mate that the Swedish service didn't work proporly with all browers so I tested the speed with Speedtest in the browser instead, and behold the speed was 924 mbps. These tests where made within 30 seconds. Still Speedtest from router says ca 660 mbps - strange... I wonder which speed that is correct? Is there really a problem? And also which test others with similar problem have used when the result is so different. Never had any problems with upload speed, according to both Bredbanskollen and Speedtest it's ca 95 mbps. Have the latest firmware in RAX80 and MacOS 11.2.3. Download speed (Wifi) with 5G ca 400 mbps and with N ca 80 mbps (QoS on) somewhat higher with QoS off. On wifi the mobile app (Ios, IPhone XR) of Bredbandskollen and Speedtest show the same download speed.
/Johan
- I have best experience with SpeedTest from ookla. But testing speed is very tricky as it depends on the network and the test server picked up.