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Forum Discussion

Bjwim71's avatar
Bjwim71
Initiate
May 09, 2019

WiFi cutting out

Got a new router and my internet seems worse than with my old one. When it’s on it’s great but then I get random “cannot connect to the server” on the most random things. iPhone apps, Apple TV (that’s...
Bjwim71's avatar
Bjwim71
Initiate
May 13, 2019

RAX80. 

 

Modem was reset, and confirgured properly. That was the first thing I did. I reset the modem back to factory whenever i attach a new router.  Issues still persist. Firmware is 1.0.1.56. Has to be a router issue at this point. Like I said, any router I plug in works without interruption.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
May 14, 2019

Hello Bjwim71 - I'd like for support to get in contact with you for further assistance. Please send me a message with your contact info and serial number. 


~Christian 

  • Goody224's avatar
    Goody224
    Aspirant
    May 18, 2019

    My router is also cutting out.  Loosing WiFi about ever 8-10 min then comes back on.  I plug my old r7000 back in and everything is fine.  Using the cm1000 modem.  Everything has been reset several times.  But the router still interrupts the signal. 

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 20, 2019

      Hi Goody224, 

       

      Would you mind answering the questions below to help us understand more: 

       

      1. What firmware is the RAX80 currently on? 

      2. When you lose WiFi, is it lost on all devices connect to the WiFi network? 

      3. Have you gotten a chance to disable AX WiFi to see if your issue persists? 

          -You may refer to page 94 of the user manual to disable AX WiFi: http://www.downloads.netgear.com/files/GDC/RAX80/RAX80_UM_EN.pdf

       

      Looking forward to hearing back from you

       

      ~Christian 

      • todd1010's avatar
        todd1010
        Apprentice
        May 20, 2019

        Mine is (I believe) the same as I've read here. Netgear tech support has downgraded my firmware and it fixed the issue where it would get 1GIG speeds when connected via wired line. But this was going on before and after the firmware downgrade. 

         

        They've now escalated it to Level 3 engineering department in Taiwan. They remotely access my computer last night but I have no idea what they did, what they found out, ideas to fix the issue...nothing. 

         

        If I don't get something straightened out within a few days, I'm going to have to take this thing back. I don't have time to pay $399 for a wireless router and still be a beta tester.