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Forum Discussion
WiFi Issues with Nighthawk AX8
Hi All, I recently bought a AX8 Router and it has WiFi issues both from a performance point of view as well as the 5ghz band not working and not being visible. I have updated the firmware, disab...
Hello GStamatis,
Welcome to the community! Using two routers can cause some issues due to a double NAT (I've linked more info below). Please set your ISP modem/router/gateway to modem mode only.
https://kb.netgear.com/30186/What-is-Double-NAT
You may also get in contact with our support team as newly purchased devices are provided with 90 days of complimentary support which can be accessed by registering your router using the link below.
https://www.netgear.com/support/default.aspx
Christian
I have the same exact issues and sadly have to agree that my cheaper ISP router is outperforming this AX8. However lately it just became worst and had to completely disconnected from my network. I am unfortunately out of warranty since I bought this router when it first came out 12/7/19. Is a shame that after spending $400+ this router appears to be useless. I have spent countless hours trying to troubleshoot it and reading threads of consumers having similar issues. I am in need of a new router and wondering if switching to the newer AX12 will solve my issues. But then again why spend all this money when I should just try another company like Asus 🤷🏻‍♂️
Useing the Nighthawk app; all was going fine The I-MAC recognized the AX8 and told me all connections were fine and I was connectded: then it tells me I am not connected to the internet. So I just unpluggerd the AX8 and reconnected my Linksys AC 3200, and all is back to normal. Any help from you will be welcome. Paid $350 for the AX8 and I am very dissapointed. I have the Geek Squzad comming next month: yet now I am not sure if I shopuld cancel the service call, as I kkeep seeing online so many people like me with the same problem.