WiFi Issues with Nighthawk AX8

Hi All, I recently bought a AX8 Router and it has WiFi issues both from a performance point of view as well as the 5ghz band not working and not being visible. I have updated the firmware, disab...

Christian_R

NETGEAR Employee Retired

Jan 15, 2020

Hello GStamatis,

Welcome to the community! Using two routers can cause some issues due to a double NAT (I've linked more info below). Please set your ISP modem/router/gateway to modem mode only.

https://kb.netgear.com/30186/What-is-Double-NAT

You may also get in contact with our support team as newly purchased devices are provided with 90 days of complimentary support which can be accessed by registering your router using the link below.

https://www.netgear.com/support/default.aspx

Christian

Illusionist1

Aspirant

Jul 20, 2020

I have a Netgear Nighthawk AX8 8 Stream wifi 6 router (RAX30) AX6000. It has worked fine. They wanted me to purchase security which I didn't. I have already security. Net Gear's security expired. Service expired and now I have an issue where the 2.4 ghz wifi bulbs won't set. The Fiet app tells me that it cannot pick up the 2.4 ghz wave. Before the expirations it worked fine.Any help would be appreciated. By the way,the smart bulbs that were instaled are stillworking. I change the Fiet app.with no sucess.

Christian_R wrote:
Hello GStamatis,

Welcome to the community! Using two routers can cause some issues due to a double NAT (I've linked more info below). Please set your ISP modem/router/gateway to modem mode only.

https://kb.netgear.com/30186/What-is-Double-NAT

You may also get in contact with our support team as newly purchased devices are provided with 90 days of complimentary support which can be accessed by registering your router using the link below.

https://www.netgear.com/support/default.aspx

Christian

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WiFi Issues with Nighthawk AX8