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Forum Discussion
Wifi Router AX1800 RAX10 internet(both wireless and wired) drop randomly throughout the day
My internet will randomly drop throughout the day. My computer connected to my router through ethernet and any wireless devices connected will lose connection. It will come back after a minute or two...
In order for other people to help you, you are going to need to provide additional information.
Start with the brand name and model number of the ISP modem. Are you sure the device is not a combination modem and router? It is unusual you were able to update the firmware on the modem. Usually the ISP's will not allow the end user to update the firmware on a modem connected to their system. A copy of the cable connections page from the modem would also be helpful. You need to include all of the down stream and all of the up stream channel information.
It is not unusual for the ISP to tell you there is no indication of a problem on their end. Less work for them.
Kitsap plemans I made a mistake, I didn't update the modem's firmware. I thought I did for some reason. The modem I have is made by Motorola and the model number is TM1602A MTA. It's an Arris modem.
Internet cuts out randomly every day. The person I spoke with was telling me there weren't any internet issues on spectrum's end when he was looking at the modem's logs(I'm not able to see them).How would I get a copy of the cable connections page from the modem? The down stream and up stream channel information. Will I need to call spectrum and ask for a copy?
I will connect my computer to the modem for another day and see if I have any disconnections. I will post an update within the next few days.
You won't be able to see/view the logs and cable connection info. Like I said, spectrum locked those down so end users can't view them. Another reason to buy your own modem.
Try the hardwiring into the modem with a single device and using it for a period. If it doesn't stay stable, you know its the modem.
Kitsap plemans I figured out how to find the logs and upstream and downstream. Here are some screenshots I took. If they have compromising info and I need to delete the pictures, please let me know. I'm unfamiliar with this. You'll have to rotate some of them because I'm not sure how to make them work. I apologize in advance for that.
missed a bit of the details but it looks like there's quite a few errors in the line from both the errors in the signal strength and the logs.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.How long has it been since you rebooted the modem?
The power levels on the line appear to be high. That causes just as much of a problem as their being low. The modem is designed to operate within a range of power input. Netgear usually specifies from +7 to -7 dBmV.
