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Forum Discussion
Wifi Router AX1800 RAX10 internet(both wireless and wired) drop randomly throughout the day
My internet will randomly drop throughout the day. My computer connected to my router through ethernet and any wireless devices connected will lose connection. It will come back after a minute or two...
Kitsap plemans I made a mistake, I didn't update the modem's firmware. I thought I did for some reason. The modem I have is made by Motorola and the model number is TM1602A MTA. It's an Arris modem.
Internet cuts out randomly every day. The person I spoke with was telling me there weren't any internet issues on spectrum's end when he was looking at the modem's logs(I'm not able to see them).How would I get a copy of the cable connections page from the modem? The down stream and up stream channel information. Will I need to call spectrum and ask for a copy?
I will connect my computer to the modem for another day and see if I have any disconnections. I will post an update within the next few days.
You won't be able to see/view the logs and cable connection info. Like I said, spectrum locked those down so end users can't view them. Another reason to buy your own modem.
Try the hardwiring into the modem with a single device and using it for a period. If it doesn't stay stable, you know its the modem.