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redbird97's avatar
redbird97
Aspirant
Aug 22, 2023

Wifi works fine but no internet thru any ethernet port

This seems to have happened all of a sudden with my Nighthawk AX8 router.

I have internet thru the wifi but nothing thru the ethernet ports. I’ve tried every port, connecting directly to a laptop. I’ve unplugged everything several times, rebooted several times, nothing seems to make a dent. The light of the port im plugged into is white like it should be but no internet.

I’ve tried multiple computers as well.

2 Replies

  • Have you tried a factory reset? Press the reset button on the back for 10 seconds, then release.
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    redbird97 wrote:
    This seems to have happened all of a sudden with my Nighthawk AX8 router.



    Which one?

     

    AX8 is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

     

    Look at the label on the device for the model number.

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?