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CalebShepard's avatar
CalebShepard
Tutor
Jun 15, 2021

wn3100m will not connect to my new RAX20 router.

I have Multiple pc's all connected to my Xfinity home internet. I decided to purchase my own router and modem to ditch the rental costs. Purchased Arris Surfboard SBV2402 and Netgear RAX20 ax1800 Ro...
CalebShepard's avatar
CalebShepard
Tutor
Jun 15, 2021

Upon Further inspection, what i thought was a Netgear USB adapter, is actually an On-Networks USB adapter that shows up in my device manager as a Netgear adapter. That must be why the driver updates from Netgear aren't working for it. 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 15, 2021
    CalebShepard wrote:

    Upon Further inspection, what i thought was a Netgear USB adapter, is actually an On-Networks USB adapter that shows up in my device manager as a Netgear adapter. That must be why the driver updates from Netgear aren't working for it. 

    That could sure cause issues. 

    One thing you can try, is go into the RAX20 and disable the AX broadcast. See if it can see/connect that route. 

    Some of the older devices can't see the AX broadcast. 

    If that works, your options are:

    1. leave AX disabled (half pointless as thats why you bought an AX router)

    2. contact On-networks to see if they have an updated driver that works with AX

    3. Replace the USB device

    • CalebShepard's avatar
      CalebShepard
      Tutor
      Jun 15, 2021

      I tried that last night, AX is still off.

      I tried to find the drivers online, i guess On-Networks is now gone and owned by Netgear. The netgear drivers, for the same model USB  adapter, do not recognize the on-networks adapter. They let me download and install, but at the end of the install, it asks for me to insert the adapter, which it never finds is plugged in.