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Forum Discussion
Devilstrider
Jul 26, 2021Aspirant
Woke up to weird sound. Fragile, DDOS attack and remote access all in my AX6000 router log.
So I picked up an RX80 used and I'm getting a lot of DDOS scans, access from remote and a little fragile. I had an R7000 previously that I also have connected to in the back area of the house. So I c...
Devilstrider
Jul 26, 2021Aspirant
Update. Back on the R7000 and not one of those items in the logs
Christian_R
Aug 06, 2021NETGEAR Employee Retired
Hello Devilstrider,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian
- antinodeAug 06, 2021Guru
> [...] I picked up an RX80 used [...]
> [...] newly purchased devices are provided with 90 days of
> complimentary support. [...]What's wrong with this picture?
Back in 2015, when I was trying to get an explanation for why a
DGND3700v2 didn't work as the pre-sales agent claimed that it would, I
got someone to open a support case, but was instructed to supply a proof
of purchase. I told the agent that it was a used/Ebay item, but was
again instructed to supply a proof of purchase. So I did. I was then
informed that this item "is not eligible for warranty coverage".
Imagine my amazement. This kind of attention to detail can waste
considerable time.- DevilstriderAug 06, 2021AspirantExactly. That's why I didn't even respond to it.