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Forum Discussion
orkey41
Jul 28, 2024Tutor
Xbox will not connect via ethernet
I've been dealing with this for a few months and have finally got sick of WiFi only gaming... I am able to connect Xbox to the router via WiFi, but not via ethernet. Has anyone been able to solv...
- Jul 31, 2024
To close the loop on this one... I did not find a solution to getting the Netgear router working via ethernet with my Xbox.
I purchased an ASUS router to test and it worked perfectly with the out of the box settings. So I'm just going to stick with the new router.
Obviously not the solution I (or Netgear community) would be hoping for đ
Anyone need an RAX80?! lol
plemans
Jul 29, 2024Guru - Experienced User
1. what modem do you have?
2. what router do you have?
3. what firmware is on the router?
4. What error do you get when hardwired into the router on the xbox during setup?
- orkey41Jul 29, 2024Tutor
Thanks for your reply plemans . My responses below
1. what modem do you have? Metronet standard modem (not sure of p/n)
2. what router do you have? Nighthawk AX8 RAX80
3. what firmware is on the router? v1.0.10.140
4. What error do you get when hardwired into the router on the xbox during setup? The xbox will read that it's connected but the NAT Type will be stuck at "Getting info..." and then the connection fails. It tries for about 5 seconds and then says "Not Connected" like there is no hardwire connection.
Then it basically goes into a loop of attempting to connect every 30ish seconds. I was able to get a capture of what it looks like for those 5 seconds when attempting to connect.
- plemansJul 29, 2024Guru - Experienced User
Look at the metronet modem and get a model number.
Xbox/playstations don't like double nat's a whole lot and can struggle to connect at times.
So finding out what that modem/gateway is, will be important.
- orkey41Jul 29, 2024Tutor
Here's a pic of it. I don't have time to dismount it from the wall but can do it later if you want to see the back.