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Forum Discussion
Your experience with RAX120
I want to start this thread to know about end users' experience with RAX120. My own experience has been extremely bad. Even with firmware rolled back to 1.0.0.84 and performing hard reset to factory ...
Criticism is OK, however it has to be correct:
ArunGupta wrote:In addition, Netgear has a very anemic 3 months warranty for such an expensive router.
Depending on the market, Netgear does offer a common hardware warranty on thier consumer products - eg. in the US one year, in Europe two years.
This does however only include 90 days of 24/7 complimentary support (chat, phone, email).
FMI: What levels of warranty and support does NETGEAR ProSupport for Home offer?
Criticism was correct. I had checked little more than three months after registering the router (which was registered immediately after purchase because I have Netgear account from past purchases) and all warranties had a red x mark against them. So, if Netgear choses to show incorrect information, why blame me? Now I checked again and hardware warranty has green check mark. I trust Netgear to show correct information.