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Forum Discussion
Your experience with RAX120
I want to start this thread to know about end users' experience with RAX120. My own experience has been extremely bad. Even with firmware rolled back to 1.0.0.84 and performing hard reset to factory ...
My experience started out shaky at best. Kept disconnecting from NAS. Finally figured out the something was up between the router and DNS of the isp. Started using SmartDNS servers. I use my isp’s dns as the first option but the second and third dns option is smartdns servers. Now I don’t get any buffering and speeds have been great (around 700 mbps on WiFi 6 phone and 600 mbps on WiFi 5 phone). Happy I stuck with this router.
I am stuck with this router so that is not going to change. I would like to get stable firmware. So far I had to disable my AX which defeats the purpose of this router as my S10+ is WiFi 6 and I have a PCI-express card that is WiFi 6 and would like to get fast speeds on those. I need AX on and see how my devices act with the router again. However with everyone back home either working or studying I cannot make changes with disruption to my Wifi so have to test again but I still feel the router was not worth it.
In evaluating comments about the RAX120 within this community, it’s prudent to keep in mind that you are not hearing from a random sample of consumers using the router. These forums naturally attract individuals who are experiencing difficulties. Thus, the set of comments you read here are likely to be negatively biased, and not representative of all RAX120 owners in general.
So, I am the one who started this thread. After I started this thread, Christian from Netgear contacted on PM. He asked me to contact Netgear support, even though the router was technically out of support. I worked with support extensively and uploaded several diagnostic logs, but they did not look at them because they said that their development group needed my permission to look at the logs. But they never asked for my permission though I told them that I had no issues.
Anyways, support asked me to download the 1.0.1.100_BETA firmware. I had to sign a non-disclosure agreement to download this firmware. After I installed this firmware, I experienced a ton of stability. Then somewhere along the line, I updated to 1.0.1.108 firmware. The router is perfectly stable with 1.0.1.108 firmware. I keep the auto-update disabled. I have around 35 WiFi devices and no issues.
What I do not know is whether this unprecedented stability is because of lower temperatures or problems are actually fixed. I had started this thread during fall and then came winter. Even though it is spring, temperatures are still low. As summer months approach, I will update if the stability still lasts. I just hope that the router stays stable in summer also...