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Access Control blocking 1 device and unable to change to allow
Hi Guys Just out of the blue, my work laptop is being blocked by Access Control on my Orbi router (RBR50) I've tried both options of slecting the device and choosing "Allow" and clicking the r...
This is an older thread, but hopefully will help someone. After several different approaches, I believe I've finally figured out this issue. Turns out, the older Genie software has an Allowed Device quantity limit, which includes both connected and unconnected devices. Once you reach that limit, the software will not Allow any other devices (ie, added to that list). Inane in today's age of wireless everything, but (almost) understandable when Genie was written.
The work-around solution is to clear out any outdated devices from your Unconnected listings - a list which simply grows and gets forgotten throughout the life of the router. Clear up 5 entries, gain 5 more entries for the Allow list. If you reach a point where you hit another "Blocked" device that can't flip over to "Allowed," you'll need to delete some more (hopefully) outdated devices. If you run out of Unconnected Devices to delete from the list and are still facing this issue, it's a sign that you need a newer router.
I've since swapped to a newer device that does not run on Genie. But, for those that might still need these routers, I hope this helps resolve the issue.
No, I live on my own, have over 30 smart lights/google homes etc so never turned Parental controls on, this is the only device that keeps getting put on blocked list (despite changing to allow)
So when you open the Orbi app, on the start view, you don't see "Parental Controls" button?
No, def no parental controls on (or options visible when logged into router or using mobile app, I dont have Premium)
Ok, in the Orbi app, under Attached Devices, do you see a switch for each device to allow/disable access?
No, I can click on each device and see a Pause/play button but as mentioned the app is limited, Ive logged into the Router (on the work device and another laptop) and can definatley see that the device is working for wired "allow" and is red blocked for Wireless, no matter how many times I toggle allow it never changes to allowed, when the page refreshes its back to red "Blocked"