Another "locked out of Netgear Circle" post

Greetings,

I have a Netgear Nighthawk router with Circle parental controls enabled but we are currently locked out of access it to update our content restrictions.  When I log into the Nighthawk app:

• I select "Parental Controls"
• It searches, then says "We Found Circle!"
• I select "Manage Circle"
• I enter Passcode
• It says "Please check passcode and try again"
• I select "I am the only circle Admin"
• It then sends a text message to a phone number that is neither my nor my wife's number, thus we are locked out

I need help resetting this to regain access to manager our parental controls.

Browsing this forum, user "FURRYe38" keeps posting this article: Circle Pass Code Help and Information - NETGEAR Communities

But that's not a great solution, as it recommends creating a support ticket which does not seem possible, and mentions steps like:

If the issue verifying continues:

1. Uninstall the Circle 1st generation App
2. Disable Circle on NETGEAR from the router settings under >> Parental Controls after logging in
3. Reboot the router

But the above steps don't really do anything, you're just uninstalling and re-installing the application.  Once it loads again, you still have the same situation where you are locked out of Circle.

Is there not just a way a Netgear representative can send a TOTP code or similar workaround to my email address, so that I can log back in and correct the phone number set in Circle (thus allowing me to administrate the service)?