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Forum Discussion
cannot subscribe parent control premium
Hi, I'm trying to finish the subscribtion follwoing the steps below with orbi app: https://kb.netgear.com/000062167/How-do-I-start-a-subscription-for-NETGEAR-Smart-Parental-Controls-Premium?article...
Try app reboot, cache clear, update & latest browser. Alternative: web portal or contact NETGEAR support. P
Any links or instructions for the web portal, seems all the instructions redirect to the app
Hello showen Shanza and andaus,
Welcome to the NETGEAR Community!
I understand that you are having difficulties with your SMART parental controls subscription due to the "Session is not set" issue. I would like to endorse you to our customer care team for additional support.
Please provide the following information in a private message so I can endorse you to our customer care team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community TeamHi KevinLiT ,
any contact point (emails, links etc) regarding " customer care team ", find it challenge to find out the info
You need to send Kevin a private message that includes this information about you and your device information:
Your Name:
Your Email:
Your Phone Number:
Your Device Model:
Your Device Firmware Version:
Your Device Serial Number:
Your Preferred time to be contacted:
Nighthawk or Orbi App version:
