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Forum Discussion

Tutor

Sep 11, 2022

Cant unlock premium SPC future on RBR50

Hallo I can´t unlock the premium future of SPC (Mytime) on my RBR50 router My trial worked perfect but the trial period is closed and when i tap the unlock premium ind the android app there ...

Guru - Experienced User

Sep 11, 2022

https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/Smart-Parental-Controls-Help-and-Information/td-p/2193919/jump-to/first-unread-message

Stege
Tutor
Sep 11, 2022

All should be okay

Country supportet - Denmark
Latest firmware - v2.7.4.24
Latest orbi app
- FURRYe38
  Guru - Experienced User
  Sep 12, 2022
  What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
  
  Have you powered OFF the ISP modem, router and your mobile device for 1 minute then back ON and see if the NH Circle app can connect to the router?
  
  Has a factory reset and setup from scratch been performed since last FW update?
  - Stege
    Tutor
    Sep 12, 2022
    Hey
    
    The orbi rbr50 router is connected to provider "FASTSPEED" in Denmark with a Sagem Fast 3890V3 for coax signal
    
    I have tryed to turn of power on the Orbi royter and the Sagem unit
    
    I have also tryed to start from scratch
    
    Nothing has fixet it.