Cant unlock premium SPC future on RBR50

If you have continued problems, contact NG support for additional help and information. 

As said call is open with Netgear , called them multiple times.

so no Netgear has niet been very helpful  

Hello Jwouter ,

Welcome to the NETGEAR Community!

Thank you for your post in regard to your issue with your SPC subscription. 

Which application version do you currently have installed on your mobile device?

Best,

Kevin

Community Team

hi,

version 2.20.1.12

Regards,

j wouter

Im having the same effin problem with my RBR850. Its not an issue with the firmware or router. Its a dang issue with the app software. The monkeys that coded it made the TOS checkbox/circle un tickable.

And since we cant accept the TOS, we cant click the purchase button. FIX THIS ASAP. How did this bug make it to production?

I've tried this on IOS And ANDROID and the same issue persists.

Don’t think it’s the app , my money it’s that the issue is with our accounts ….

Can someone at Netgear seriously take a look into this? Its been 2 months since my SPC expired and I can't purchase the subscription because of this issue.

Hello Sulphate9402 ,

Welcome to the NETGEAR Community!

I understand that you are having difficulties with purchasing an SPC premium subscription. 

Please follow the steps below to subscribe to SPC Premium:

To start a subscription for SPC Premium:

1. Launch the Orbi or Nighthawk app.

2. Tap the Parental Controls tile. 
The SPC dashboard displays. 

3. Tap the "Your trial is expiring" banner at the top of your screen.

4. Tap See Pricing.

5. Choose a subscription plan. 

6. Tap Get Started.

7. Fill in the required payment information.

8. Tap Place Your Order.

Please navigate to the link below to see the available SPC Premium plans:

What subscription plans are available for NETGEAR Smart Parental Controls? | Answer | NETGEAR Support

(If you are seeing any errors during this process please let us know)

Best,

Kevin

Community Team

Hello Sulphate9402 ,

Thanks for your response!

What error are you seeing when you attempt to subscribe to SPC Premium?

Best,

Kevin

Community Team

The Terms & Service checkbox/circle is not tickable/tappable/touchable in the Orbi app. Issue is on both IOS and Android.

Since TOS cannot be agreed to, we cannot complete the purchase to buy SPC. Issue happens when trying to purchase Netgear Armor and Pro Support. Trying to purchase anything through the Orbi app does not work due to this issue.