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Forum Discussion

KCPGS's avatar
KCPGS
Follower
Jan 28, 2024

CBR750 and parental controls

I'm using my CBR750 as our modem and router. Netgear says that I should be able to use the parental controls, but the tile in the Orbi app doesn't show up. The Orbi is in router mode (which I underst...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Jan 30, 2024

Hello KCPGS ,

 

Welcome to the NETGEAR Community!

 

I understand that you are unable to locate the SMART Parental control feature tile on your Orbi app. Please ensure that the device is registered and you are using the same email for your Orbi app as the email you are using to purchase the SMART parental controls subscription. This could also occur if your account is registered in a country where SMART Parental Controls are not available. 

 

For more information on reason Why you do not see the SPC tile on your Orbi app please navigate to the link below:

Why can’t I see the NETGEAR Smart Parental Controls tile in the Orbi or Nighthawk app after upgrading to the latest firmware? - NETGEAR Support

 

Best,

Kevin

Community Team