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theusual's avatar
theusual
Aspirant
Mar 02, 2025
Solved

How to assign devices in parental controls

How can I identify the specific device when assigning devices in Parental Controls?

 

The UI only displays "iPhone" and there are 4 of them.  Same with iPad.  The app knows what the MAC address is for all these devices, but won't show it during the Parental Control assignment, so there's know way to know who's device I'm looking at.

  • Yes, the MAC is visible in the Device Manager, but not when trying to assign the device in the Parental Controls portion of the app.  However, I just saw that if I pick a device in the Device Manager, it lets me assign it to a profile, so that solves my issue!

     

    Thanks

2 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    I find that the feature which has become integrated with newer smartphones to randomize the MAC address is a royal pain.  Sure, it keeps "Big Brother" from tacking your phone from one Starbucks to another, but at home, my recommendation is to disable this disgusting feature.

     

    When I click on a device on the Orbi app Device Manager, it opens a screen showing the MAC address.  Does this not happen for you?

    • theusual's avatar
      theusual
      Aspirant

      Yes, the MAC is visible in the Device Manager, but not when trying to assign the device in the Parental Controls portion of the app.  However, I just saw that if I pick a device in the Device Manager, it lets me assign it to a profile, so that solves my issue!

       

      Thanks