NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
I can't find the parental Controls option in the Orbi app
Hi, I'm having the same issue with my RBR350 - Orbi AX1800 WiFi 6 Dual-band Mesh Router. I can't find the parental Controls option in the Orbi app or on the router admin via web. I bought this sy...
On the Orbi app, top left corner, there is a menu there, Select this and then find Subscriptions. Take a look here to see if SPC is seen here or is available.
Also check under Settings/Parental Control.
Thank you both for replying. I ended up chatting with Netgear support (chat not phone) and they confirmed that this model does not support parental controls - despite it being on the box when I bought it a year ago.
This is also the case for a product currently on the shelf RBK353 which also advertises parental control on the box. Neither of these products support it now.
Netgear's list of routers that support parental controls
https://kb.netgear.com/000064166/Which-products-support-NETGEAR-Smart-Parental-Controls
I am in Australia and it is listed as available.
I've checked every menu and screen on my app, it is not there. I've kind of lost confidence in Netgear after all this effort and research! I would call it false advertising.
Seems like there KB article regarding supported countries needs to be cleaned up more to better reflect models and countries that don't support it.
Will pass this on to NG for review.