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Forum Discussion
dsg88
Nov 14, 2025Tutor
I can't find the parental Controls option in the Orbi app
Hi, I'm having the same issue with my RBR350 - Orbi AX1800 WiFi 6 Dual-band Mesh Router. I can't find the parental Controls option in the Orbi app or on the router admin via web. I bought this sy...
CrimpOn
Nov 26, 2025Guru - Experienced User
dsg88 wrote:despite it being on the box when I bought it a year ago.
This might be a key factor. When a product clearly does not meet claims printed on the box, I would think the consumer has a valid reason to return it for a full refund. In this case, however, waiting a year to notice the discrepancy creates a bit of a quandary.
- StephenBNov 26, 2025Guru - Experienced User
CrimpOn wrote:
This might be a key factor. When a product clearly does not meet claims printed on the box, I would think the consumer has a valid reason to return it for a full refund. In this case, however, waiting a year to notice the discrepancy creates a bit of a quandary.
As usual, consumer rights depend on the laws in the country of purchase. Since this is an international forum, it generally doesn't lead to a fruitful conversation here.
That doesn't mean dsg88 and Peter-R can't pursue a return, just that the options for resolution (if any) will depend on the country (and might be not the same in Australia and the Netherlands).