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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
I just purchased the premium plan for the "Smart Parental Control" app. When I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. The app goes through about 60 seconds of "setting up..." until I get a fatal error. The message says "Smart Parental Control activation is failed.Please try it again, or dismiss this message and try it later (code: SPC-ACT-FAIL)." I have attempted over the course of several days to set this up with the same error. I have rebooted my router and modem several times.
I tried calling customer support and have been swapped amongst three technicians and put on hold for 40 minutes. I don't even know how to cancel billing for the yearly subscription if this cannot get fixed.
I have the same issue but with the trial of parental controls.. RBR750. Gives the same two screens you mentioned. Images attached. Support said to do a factory reset which I did. This did not fix the problem. They need to fix in their system and give us a free year for the hassle this has been. If it’s not resolved by the end of the weekend, I’ll return the system and go back to Roqos.
