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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Same issue. "SPC-ACT-FAIL".
Also no pricing info when I activated or a method of cancelation. But first thing is first. THE ACTIVATION IS NOT WORKING!!!! Waited a year + for this product. Comeon Netgear get it together.
- Same issue. What’s the story?
What is really strange is that last years "Best Review" RBR850 Mesh Router is not even listed on this Model Number list here. Has it been deleted from memory at Netgear/Orbi? That is the one I have. Perhaps that is why the parental control does not work...if even Netgear acts like it does not exist?
FlyingDoc wrote:
What is really strange is that last years "Best Review" RBR850 Mesh Router is not even listed on this Model Number list here. Has it been deleted from memory at Netgear/Orbi? That is the one I have. Perhaps that is why the parental control does not work...if even Netgear acts like it does not exist?
One of the frustrating aspects of the community forum is that the product list is not kept up to date. Perhaps with the pandemic causing so much disruption, there is no one currently assigned to this task? Yes, the RBR850 is a current product.
That said, there certainly appear to be issues with the Smart Parental Controls, as evidenced by the growing number of posts in the forum.
