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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Hello nickd3ps and jhermsmeyer
I am sorry to hear you're experiencing an issue with activating the Smart Parental Controls feature. Thank you for reporting this! Please private message me with the serial number of your NETGEAR Product along with the registered email and I'll escalate this issue to our internal team to investigate this further.
I look forward to hearing from you.
Thank you for your patience!
ChristineT
I too have the same problem, I select parental controls and it says my activation has started but then I get Activiation has failed...