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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Hi there - still can't use the SPC and I've paid for premium. It's seeing all of my devices but it is not blocking, tracking or pausing anything. Basically it's not doing anything. What can be done to get this to work or refunded?
I would reach out to NG support:
https://www.netgear.com/support/#
tp28173 wrote:
Hi there - still can't use the SPC and I've paid for premium. It's seeing all of my devices but it is not blocking, tracking or pausing anything. Basically it's not doing anything. What can be done to get this to work or refunded?
- I too have the same issue. Pay for premium parental control and I can't even get it activated. Where do I get this patch from. Thanks?
- I am still having this problem. Incredibly frustrating being sold a bill of goods
I would reach out to NG support:
https://www.netgear.com/support/#
Fixmyorbi wrote:
I am still having this problem. Incredibly frustrating being sold a bill of goods
I recently subscribed for the parental controls but it has the same error activating that was previously described. I understand that there is a patch but don't know if that updates automatically? I've tried multiple times over the last couple of days and it is telling me that there is an error.
thoughts?
Been trying to get the parental control to activate and get the error spc-act-fail... The firmware is v1.0.4.100 and says no updates when running the check. I am using the App on my android. The router is the Nighthawk ACX4200 RAX42
- I have a tax 50 and am having the same issue
- The trial period was great. As soon as I purchased the product, all I get is errors.
- Still having this issue.
- I finally gave up on the software. The support is horrible and they make cancelling the product very difficult.
Hello NETGEAR community members,
I have alerted our internal teams that this issue appears to still be impacting some of our customers. I can help to ensure your issue get resolved as quickly as possible. Please send me a private message with the serial number of your NETGEAR router along with the best day/time and method (email or phone) to contact you and we'll reach out to you promptly.
I look forward to hearing from you.
Kind Regards,
Christine T.
I purchased SPC for my router RAX45. While trying to activate I get the error code "SPC-ACT-FAIL". Reached out to the support. After 1-1/2 hour the technial support person gave up and scheduled a call back next day. It's 3 days since then no one has reached out to me. Not sure if they really have a solution to this. The support from Netgear is really miserable. It seems unless you purchase their support plan, you are not going to get a support at all. I will cancel the SPC subscription if I don't hear from them in a day.
I would reach out to a forum moderator:
ASIDAS wrote:
I purchased SPC for my router RAX45. While trying to activate I get the error code "SPC-ACT-FAIL". Reached out to the support. After 1-1/2 hour the technial support person gave up and scheduled a call back next day. It's 3 days since then no one has reached out to me. Not sure if they really have a solution to this. The support from Netgear is really miserable. It seems unless you purchase their support plan, you are not going to get a support at all. I will cancel the SPC subscription if I don't hear from them in a day.
- Can’t setup parental controls. Get an error. Your message said there was a patch performed. But still not working for me.
I would reach out to a forum moderator:
rpark wrote:
Can’t setup parental controls. Get an error. Your message said there was a patch performed. But still not working for me.
- I purchased a parental control subscription 5 days ago. When I set it up it gives an error code SPC-ACT-FAIL. When I search the support page I can't find any help. When I click on any link for support it sends me back to start again. Apparently I've owned my router too long to deserve to start a ticket or chat or call anyone to get this subscription working to protect my son. A google search led me here. It sounds like some people have found relief. Please help.
I would reach out to a forum moderator:
Milto wrote:
I purchased a parental control subscription 5 days ago. When I set it up it gives an error code SPC-ACT-FAIL. When I search the support page I can't find any help. When I click on any link for support it sends me back to start again. Apparently I've owned my router too long to deserve to start a ticket or chat or call anyone to get this subscription working to protect my son. A google search led me here. It sounds like some people have found relief. Please help.
