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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Hi there - still can't use the SPC and I've paid for premium. It's seeing all of my devices but it is not blocking, tracking or pausing anything. Basically it's not doing anything. What can be done to get this to work or refunded?
I would reach out to NG support:
https://www.netgear.com/support/#
tp28173 wrote:
Hi there - still can't use the SPC and I've paid for premium. It's seeing all of my devices but it is not blocking, tracking or pausing anything. Basically it's not doing anything. What can be done to get this to work or refunded?
- I too have the same issue. Pay for premium parental control and I can't even get it activated. Where do I get this patch from. Thanks?
