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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
I purchased a parental control subscription 5 days ago. When I set it up it gives an error code SPC-ACT-FAIL. When I search the support page I can't find any help. When I click on any link for support it sends me back to start again. Apparently I've owned my router too long to deserve to start a ticket or chat or call anyone to get this subscription working to protect my son. A google search led me here. It sounds like some people have found relief. Please help.
I would reach out to a forum moderator:
Milto wrote:
I purchased a parental control subscription 5 days ago. When I set it up it gives an error code SPC-ACT-FAIL. When I search the support page I can't find any help. When I click on any link for support it sends me back to start again. Apparently I've owned my router too long to deserve to start a ticket or chat or call anyone to get this subscription working to protect my son. A google search led me here. It sounds like some people have found relief. Please help.
