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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
I would reach out to a forum moderator:
MatteoPessina wrote:
I've the same problem. No way to activate premium features
I would not waste time with forum moderators. They say the same thing over and over again. "Please contact me privately for help." They never help or helped (me at least). Never got a response from them. I am not sure why the same old tired post is getting put up over and over ad nauseum. This product borderlines on a money making skeme. Pay up for something that does not work. I have oppened a ticket with the FCC and with the BBB. I would encourage everyone with problems to do the same rather than wasting time with "robot" moderatores and nice but useless netgear help line.