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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
I was previously using Smart Parental Controls effectively during the free trial period. I then purchased a subscription and it is not working. After chatting with Netgear support, I have now:
1. reset my router
2. deleted the Orbi iOS app and reinstalled it
3. manually upgraded the firmware on my satellites and router
4. called Netgear support to be transferred to the wrong dept
and
5. devoted >2 hours to this issue.
NO SOLUTION. I'm on hold with Netgear again. I don't think this issue has been solved.